horseshoe casino indiana hotel resturants l

Besides losing money and my machine constantly not wanting to accept money/coupons (it did this last week also, but someone else was sitting there) the staff lets people stand behind you and watch you. I even spoke with someone in 2019, she said that ownership had changed but would have them e-mail me. I called a few months after I fell and they kept saying you'll have to call back at another time, etc. I fell over a speed bump in the parking garage in 2018 because a light was out over the speed bump and I did not see it. When players use their free night stays they should not be made to feel or treated as they are less than any other customer.Ĭhange of ownership has not improved this place very much and the slots no longer pay out. This situation had me reconsider our stay as “worth it” We had no winnings to brag about and the hotel room walls are thin as I could hear my neighbor’s cell phone ring and all of their conversations. This was our first visit here and we WERE planning on returning but I think we’re appreciated much more at Blue Chip.Īt first we loved it here but this has left us with a bitter taste. Yes, it’s an insult that we as a customer and the $4000 we spent isn’t good enough to give us 1 additional hour. Sadly we all know that they are NOT free seeing it cost me at the least $1300 each night x 3. You looked to see if my room was complimentary, in other words, free. First, you didn’t need my room number to tell me that.

Monday? Funny, they have plenty of availability for this day. The young lady behind the desk asks my room number and looks into the computer and then says” I’m sorry, we do not have any availability for late check out.” I asked availability for what? She replied to have the rooms ready for check-ins as soon as possible. The morning of my check out right before 6 am as I was going to my room I stopped at the hotel desk to ask about a late check out for noon. My dissatisfaction is that we stay up to gamble late. I did take advantage of my 3 complimentary nights which cost me at least $1300 per night.

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